Highlights

* Be positive

* Give honest & sincere praise &appreciation

* Talk in terms of the other person's interests

* Make the other person feel important - and do it sincerely

* Show respect for other people's opinions - never say "you're wrong"

* See things from the other person's point of view

* Ask questions instead of giving direct orders

* Use encouragement. Make the fault seem easy to correct

Fundamentals In Handling People

1. Don't criticise condemn or complain - be positive

2. Give honest & sincere praise &appreciation

3. Arouse in the other person an eager want

Make People Like You

1. Become genuinely interested in other people

2. Smile

3. Remember and use people's names

4. Listen. Encourage others to talk about themselves

5. Talk in terms of the other person's interests

6. Make the other person feel important - and do it sincerely

Win People To Your Way Of Thinking

1. Avoid arguments

2. Show respect for other people's opinions - never say "you're wrong"

3. If you're wrong, admit it quickly & emphatically

4. Begin in a friendly way

5. Get the other person saying "yes, yes" immediately

6. Let the other person do a great deal of the talking

7. Let the other person feel that the idea is their's

8. See things from the other person's point of view

9. Be sympathetic with other people's ideas & desires

10. Appeal to the nobler motives

11. Dramatise your ideas

12. Throw down a challenge

Be A Leader: How To Change People

1. Begin with praise & honest appreciation

2. Call attention to people's mistakes indirectly

3. Talk about your own mistakes before criticising the other person

4. Ask questions instead of giving direct orders

5. Let the other person save face

6. Praise every improvement

7. Give the other person a fine reputation to live up to

8. Use encouragement. Make the fault seem easy to correct

9. Make the other person happy about doing the thing you suggest